# Managing Your Subscription ### Overview This guide covers everything about managing your Skillmelo subscription—viewing status, updating payment methods, changing plans, and handling billing issues. ### Available Plans | Plan | Monthly | Annual | | ------------ | ------------ | ------------ | | Free | $0 | $0 | | Pro Basic | $12.99/month | $119.88/year | | Pro Standard | $24.99/month | $239.88/year | ### Viewing Your Subscription Status #### From Your Profile 1. Click your avatar in the sidebar 2. Select **Profile** 3. View the **Subscription** section showing: * Current plan (Free, Pro Basic, or Pro Standard) * Billing cycle (Monthly or Annual) * Next billing date * Subscription status #### From the Subscription Page 1. Navigate to **Settings → Subscription** 2. See detailed usage statistics 3. View remaining AI feature limits ### Changing Your Plan #### Upgrading (Free → Pro Basic → Pro Standard) 1. Go to **Profile** or **Pricing** 2. Select your desired plan 3. Complete checkout 4. New features activate immediately #### Downgrading 1. Access the Stripe billing portal via **Manage Subscription** 2. Select your lower tier plan 3. Change takes effect at the end of your current billing period 4. You keep your current plan's features until then ### Updating Payment Method #### Step 1: Access Billing Portal 1. Go to **Profile** 2. Click **Manage Billing** or **Manage Subscription** 3. You'll be redirected to Stripe's secure portal #### Step 2: Update Card 1. Click **Payment methods** 2. Add a new card or remove old ones 3. Set your default payment method 4. Changes apply to future charges ### Changing Billing Cycle #### Switch from Monthly to Annual Save money by switching to annual billing: 1. Access the Stripe billing portal 2. Click on your subscription 3. Select "Switch to annual" 4. Confirm the change **Savings:** * Pro Basic: Save $29.89/year * Pro Standard: Save $49.89/year **Note**: You'll be charged the annual rate immediately, with a prorated credit for your current monthly period. #### Switch from Annual to Monthly 1. Access the Stripe billing portal 2. Click on your subscription 3. Select "Switch to monthly" 4. The change takes effect at your next renewal ### Viewing Invoices #### In Stripe Portal 1. Click **Manage Billing** 2. Select **Billing history** 3. View or download any invoice as PDF #### Via Email All invoices are automatically sent to your registered email address after each charge. ### Understanding Your Bill | Line Item | Price | | ------------------------------ | ---------------------------------------- | | Skillmelo Pro Basic Monthly | $12.99/month | | Skillmelo Pro Basic Annual | $119.88/year | | Skillmelo Pro Standard Monthly | $24.99/month | | Skillmelo Pro Standard Annual | $239.88/year | | Proration | Adjustments for mid-cycle changes | | Tax | Where applicable, based on your location | ### Pausing Your Subscription Currently, Skillmelo doesn't offer subscription pausing. Your options are: * **Downgrade to a lower tier** - Keep some features at a lower cost * **Cancel and resubscribe later** - You'll lose Pro features until you resubscribe * **Keep subscription** - Pay and retain access even if not actively using ### Handling Failed Payments #### What Happens 1. Initial payment fails 2. You receive an email notification 3. Stripe retries automatically over several days 4. If all retries fail, your subscription may be cancelled #### How to Fix 1. Check your email for payment failure notices 2. Update your payment method in the billing portal 3. Ensure sufficient funds/credit 4. Contact your bank if they're blocking the charge #### Grace Period You typically have 3-7 days to fix payment issues before losing Pro access. ### Tax and VAT #### US Customers Sales tax may apply based on your state. #### EU Customers VAT is applied based on your country. Business customers can enter a VAT ID to have VAT removed. #### Other Countries Tax treatment varies by location and is handled automatically by Stripe. ### Getting a Receipt All payment receipts are: * Emailed automatically after each charge * Available in the Stripe billing portal * Downloadable as PDF for expense reporting ### Subscription FAQs #### When am I charged? * **Monthly**: Same day each month (e.g., subscribed on 15th = charged on 15th) * **Annual**: Same date each year #### What if I cancel mid-cycle? You retain your current plan's access until the end of your billing period. No partial refunds. #### Can I get a refund? Within 7 days of initial signup, contact us for a full refund. After 7 days, refunds are at our discretion. #### Will my price change? Your rate is locked in for as long as you remain subscribed. Price changes only affect new subscribers. #### Can I switch between Pro Basic and Pro Standard? Yes! You can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades take effect at the end of your billing period. *** ### Related Articles * [Upgrading to Pro](/skillmelo-help-center/billing-and-subscription/upgrading-your-plan.md) * [Cancellation Policy](/skillmelo-help-center/billing-and-subscription/cancellation-policy.md) * [Free vs Pro Comparison](/skillmelo-help-center/billing-and-subscription/readme.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://skillmelo.gitbook.io/skillmelo-help-center/billing-and-subscription/managing-your-subscription.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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