# Cancellation Policy

### Overview

You can cancel your Skillmelo subscription at any time. This guide explains how cancellation works and what happens to your data.

### How to Cancel

#### Step 1: Go to Subscription Settings

1. Click your avatar in the sidebar
2. Select **Profile** or **Subscription**
3. Find the subscription management section

#### Step 2: Access Billing Portal

Click **Manage Billing** or **Manage Subscription** to open Stripe's customer portal.

#### Step 3: Cancel Subscription

1. In the Stripe portal, find your active subscription
2. Click **Cancel subscription**
3. Confirm cancellation

### What Happens After Cancellation

#### Immediately

* Your subscription is marked to cancel at period end
* You retain full access until the billing period ends
* No more charges will be made

#### At Period End

* Your account reverts to the Free plan
* Pro features (PDF export, higher limits) become unavailable
* Your limits reset to Free tier levels

#### Your Data

✅ **All data is preserved:**

* Your careers and skills remain intact
* Previously generated reports stay accessible
* Existing resumes are kept
* Nothing is deleted

#### Re-subscribing

You can re-subscribe to any Pro tier at any time:

* All your data will still be there
* Pro features reactivate immediately

### Downgrading Instead of Canceling

Before canceling completely, consider downgrading:

* **Pro Standard → Pro Basic**: Still get 5x Free limits at a lower cost
* **Pro Basic → Free**: Keep the essentials at no cost

Downgrading keeps some Pro features while reducing your monthly cost.

### Refund Policy

#### 7-Day Satisfaction Guarantee

If you're not satisfied with your Pro plan within 7 days of upgrading, contact us for a full refund.

#### After 7 Days

* No partial refunds for unused time
* You retain access until the billing period ends
* Consider downgrading instead of cancelling mid-cycle

### Frequently Asked Questions

#### Will I lose my data?

No. All careers, skills, reports, and resumes are retained even after cancelling.

#### Can I cancel partway through a billing period?

Yes. You won't be charged again, and you keep access until the period ends.

#### What if I change my mind?

You can re-subscribe anytime from the Pricing page.

#### Can I downgrade instead of cancel?

Yes! Go to the Pricing page and select a lower tier. The change takes effect at the end of your current billing period.

#### How do I get a refund?

Contact us within 7 days via the chat widget or email for a full refund.

***

### Related Articles

* [Free vs Pro Comparison](/skillmelo-help-center/billing-and-subscription/readme.md)
* [Upgrading to Pro](/skillmelo-help-center/billing-and-subscription/upgrading-your-plan.md)
* [Understanding Monthly Limits](/skillmelo-help-center/billing-and-subscription/understanding-monthly-limits-and-resets.md)


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