# Deleting Your Account

### Overview

We're sorry to see you go. This guide explains how to permanently delete your Skillmelo account and what happens to your data.

### Before You Delete

#### Consider These Alternatives

**Taking a break?**

* You can stop using Skillmelo without deleting your account
* Pro subscriptions can be cancelled while keeping your data
* Your data will be here when you return

**Having issues?**

* Check our troubleshooting guide
* Contact support via chat (on Profile page)
* We might be able to help resolve your concerns

#### What Gets Deleted

Deleting your account permanently removes:

* ✅ Your profile and personal information
* ✅ All career paths
* ✅ All skills and proficiency data
* ✅ All AI Impact Reports
* ✅ All generated resumes
* ✅ Goal progress and history
* ✅ Activity streaks

#### What Happens to Your Subscription

* Active Pro subscriptions are immediately cancelled
* No refunds are provided for remaining subscription time
* If you want a refund, contact us BEFORE deleting

### How to Delete Your Account

#### Step 1: Cancel Subscription First (Pro Users)

If you have an active Pro subscription:

1. Go to **Profile** → **Manage Billing**
2. Cancel your subscription in Stripe
3. Return to Skillmelo

#### Step 2: Navigate to Profile

1. Click your avatar in the sidebar
2. Select **Profile**

#### Step 3: Find Delete Option

1. Scroll to the bottom of your profile
2. Look for the **Danger Zone** or **Delete Account** section
3. Click **Delete Account**

#### Step 4: Confirm Your Identity

For security:

1. Enter your current password
2. Type `DELETE` to confirm you understand this action is permanent

#### Step 5: Confirm Deletion

1. Read the final warning
2. Click **Delete My Account**
3. You'll be logged out and redirected to the homepage

### After Deletion

#### Immediate Effects

* You're logged out
* Account access is removed
* Data deletion begins immediately

#### Data Retention

* Most data is deleted within 24 hours
* Some data may be retained up to 30 days in backups
* After 30 days, all data is permanently purged

#### Email Communications

* You'll receive a confirmation email
* You'll be removed from all mailing lists
* Marketing emails will stop within 48 hours

### Recovering a Deleted Account

> ⚠️ **Deleted accounts cannot be recovered.**

If you delete your account and want to use Skillmelo again:

1. Create a new account with your email
2. You'll start fresh with no historical data
3. Previous AI reports and resumes are permanently gone

### Frequently Asked Questions

#### Can I download my data before deleting?

Currently, we don't offer bulk data export. We recommend:

* Downloading any important resumes (PDF/DOCX)
* Taking screenshots of valuable AI report insights
* Exporting skills to a personal spreadsheet

#### Will my Pro subscription be refunded?

No automatic refunds are issued upon account deletion. Contact support before deleting if you need a refund.

#### How long until my data is completely gone?

* Immediate: Account access removed
* 24 hours: Active database cleared
* 30 days: Backup data purged

#### Can I delete my account if I signed up with Google?

Yes. The account deletion process is the same regardless of how you signed up.

***

### Need Help?

Before deleting, consider reaching out:

* 💬 Chat with us (Profile page)
* 📧 Email: <support@skillmelo.com>

We'd love the opportunity to address any concerns.


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